If your company is subscribed to the Small General rate class with Nova Scotia Power, you're considered a small business. This typically means your business uses less than 32,000 kWh of electricity per year and doesn't have a demand charge on your bill. Note that even if your rate code appears 'residential,' you can still be classified as a small business if you meet these criteria. Essentially, it's about how much energy you use and the specifics of your billing, rather than the type of establishment you are.

For electricity from Renewall, you must first sign up for Renewall for Business or Renewall for Home on our website. You do not need to contact your current supplier to switch. We will handle that for you.

Residential and small business accounts will be available on a first-come, first-served basis. The earlier you sign up, the sooner you may become a customer.

Renewall is available on a first-come, first-served basis. After you have signed up for Renewall for Business or Renewall for Home on our website, you will be notified when service is available as capacity allows. As part of the account activation process, we will also notify your current supplier of the change and you will be switched over after your next billing cycle.

Yes, small businesses are eligible in all areas where Nova Scotia Power service is available. Please sign up for Renewall for Home on our website to reserve your spot.

Residential service will be available beginning in 2026. Service will be awarded on a first-come, first-served basis as our capacity to generate clean electricity increases (municipal power utilities excepted).

No, municipal power utility territories are not on the Nova Scotia Power Grid and are therefore outside of our service area.

Yes, all Renewall customers will be eligible for Efficiency Nova Scotia Programs.

Yes, all Renewall customers will be required to have a smart meter. In Nova Scotia, 99% of all meters are now smart meters, so unless otherwise requested, you probably already have one.

You will not be allowed to leave your current provider if you have an outstanding balance. Once that is resolved, you will be able to switch providers.

No, as long as you have a smart meter from Nova Scotia Power. Nova Scotia Power will still own and read the meters of Renewall customers.

Yes, you must sign a contract to receive electricity from Renewall. We have different options to choose from ranging from 1 year to 5 year terms for home and small business customers.

No, currently we do not offer an equal billing program.

If you terminate your contract outside of the penalty-free period, there will be a cancellation fee.

If you have a Renewall Home + Small Business account, your contract will terminate with no cancellation fee and you will be able to start a new contract at your next location.

Think of a Power Purchase Agreement (PPA) like a fixed-rate energy plan for your home or business. It's an agreement where you, as an energy consumer, agree to buy electricity at a set price for a certain period. This is really helpful because it protects you from the ups and downs of energy prices that happen due to market changes. Just like locking in a good mortgage rate keeps your housing costs predictable, a PPA keeps your electricity bill stable, no matter what's happening in the energy market. This means fewer surprises in your bills, making budgeting easier and giving you peace of mind.

Renewall customers will no longer be a customer of Nova Scotia Power and will only receive a bill from Renewall.

Renewall’s electricity prices are competitive with those of Nova Scotia Power, with the added benefit of being locked in for the term of your agreement, giving you a stable and predictable energy rate insulated from rising energy costs and price hikes. For more details, please contact us at info@renewallenergy.ca.

Nova Scotia Power owns and manages the grid. If you have an issue with the grid, such as a power outage, please use Nova Scotia Power’s outage reporting system. Nova Scotia Power will provide emergency repair services to their infrastructure, the same as they do now.

No, currently we do not offer Time of Day pricing.

Contact us at info@renewallenergy.ca or and we will help you terminate your contract. There may be a termination fee if you are outside the penalty-free period. If you have a Renewall Home + Small Business account and you are moving, there is no termination fee. 

Please contact us at info@renewallenergy.ca and we will do our best to resolve any issues. If you are not satisfied with our response, you may contact the NSUARB to pursue it through their dispute resolution process.